Emergency Vet Contact: 01772 746393 Available 24 hours a day

Dear Clients,

The sun is shining, we’re in the Euro finals and we’re all a bit demob happy, feeling that summer is at long last here after a miserable 18 months.

But it’s not all wine and roses. There is another side to the story. Covid hasn’t gone away! Thank goodness that vaccines are reducing the severity of the disease but the numbers testing positive are still increasing. Track and trace is playing havoc with everyday life.  Two local practices have had to close or run on skeleton staff this week. We really don’t want to be in that position.

We want to look after all our registered pets to the best of our ability and to continue to provide 24 hour emergency care for not only our clients but for those of six other small practices in the local area. We can’t do that if we are closed! We’ve been really lucky in managing to stay open throughout the whole of the lockdown periods but we can’t afford to let our guard down too soon.

So what’s the plan going forward?

To some degree little change for now.

Many of our staff are young and aren’t yet fully vaccinated. Until they are fully protected by the vaccine there is the risk of them contracting the disease and potentially passing it on to you our clients. We need to continue keeping everyone as safe as possible by minimizing the number of contacts.

Yesterday we saw 105 consultations. If we opened our doors to everyone and each pet was accompanied by only one person that would be 105 more contacts in the reception area, the waiting room, and the consulting room and outside dispensary. That’s not counting the number of people collecting medication. It’s a risk we cannot yet take.

I’m afraid that for routine consultations and medication collection we will continue to ask you to remain in the carpark. We will still ask you to telephone reception to arrange appointments, inform us that you have arrived and to make payments. We will make exceptions for certain situations such as euthanasia when we appreciate how important it is for you to be with your pet. In these cases we can allow up to two people into the consultation room but out of respect for our staff and for your own safety we would ask you to wear either a face mask or a shield.

We will continue to wear facemasks or shields in the practice to reduce any potential spread.

We know how frustrating the situation is so please be kind to our staff. It’s a very strange world when 60 000 people can attend a football match but in the last 2 weeks we have had 3 members of staff having to isolate due to track and trace and another 2 members of the team off because their children have been sent home from school due to potential covid contacts.

We really want to continue providing full care for our registered pets 24 hours a day every day but we need your patience and help to do this.

Thank you again for all your support

The Ribble Vets Management Team